Our phone system is temporarily unavailable. Please contact our answering service directly at 530-272-0813.

Phone System 

PCWA will be upgrading the phone system platform on Thursday, August 27th and all calls will be forwarded to the answering service. &nbsp;The IVR will not be available for payments during this time, but you can make a payment online. &nbsp;Customer Services can be reached via email at <a href="mailto:customerservices@pcwa.net">customerservices@pcwa.net</a>. &nbsp;We apologize for any inconvenience. &nbsp;Thank you.

Calls Will Be Forwarded to Answering Service

See our <a href="https://www.pcwa.net/newsroom/covid-19-faqs">Frequently Asked Questions</a>.

COVID-19 and Your Drinking Water

Due to financial challenges caused by COVID-19, PCWA is temporarily suspending water shutoffs for customers unable to pay their bill. If you are having trouble paying your bill please contact Customer Services at <a href="mailto:collections@pcwa.net" rel="noopener noreferrer" target="_blank">collections@pcwa.net</a>.

Help with Bill Payments

The PCWA business center lobby is open 8am to 5pm, Monday &ndash; Friday. Per state and county guidelines related to COVID-19, visitors must wear face masks when inside the business center.

Canal Customer Survey

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