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Outage Information


From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.

To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.

If there is an on-going water outage, up-to-date information will be posted below:

Treated Water Outages:

last updated: 5/7/2021 @ 1054


Scheduled Outages


Newcastle

5/12/2021 (alternate date, 5/13/2021)

There will be a treated water outage for portions of Castle Oaks Ct., Newcastle Rd., and Mountain View Lane on Wednesday, May 12th, from approximately 7:00 am until 5:00 pm. If work cannot be completed on this date the outage will extend the following day from 7:00 am to 5:00 pm.  During this time customers may experience no water or low water pressure, while crews work on necessary repairs.  Affected customers and fire agencies will be notified of this outage.

Raw Water Outages:

last updated: 5/7/2021 @ 1105


Scheduled Outages


Auburn

5/10 - 5/13/2021 (rescheduled)

We have a planned outage for the Upper Fiddler Green Canal and Fiddler Green/Boardman Diversion due to repairs. This outage is currently scheduled for 5/10 through 5/13/2021 starting at 7:00 am on the 10th until 10:00 pm on the 13th. Affected customers and fire agencies will be notified of this outage.


Penryn

5/10/2021

We have a planned outage for the Ben Franklin Canal due to construction. This outage is scheduled for 5/10 and will begin at 6:00 am and will last until 7:30 pm. Affected customers and Fire Departments/agencies will be notified.


Auburn, and Newcastle

5/19/2021

We have a planned outage for the Middle Fiddler Green, Middle Banvard Pipe, Lower Banvard Canal and Lower Banvard Extension due to inspection. This outage is scheduled for 5/19 and will begin at 6:00 am and will last until 11:30 pm. Affected customers and Fire Departments/agencies will be notified.

Need More Assistance?

If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.

2020 Annual PG&E Fall Canal Outage Schedule

Every year PG&E conducts it's Fall Canal Water Outage in order to perform maintenance and inspection of it's canals. To see start and end dates and to find out more information about these outages click here for the 2020 Schedule.

Consumer Guidance During Water Outages Or Periods Of Low Pressure

  1. If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.
  2. If the water looks cloudy or dirty, you should not drink it. Upon return of normal water service, you should flush the hot and cold water lines until the water appears clear and the water quality returns to normal.
  3. If you are concerned about the water quality or are uncertain of its safety, you may add eight drops of household bleach to one gallon of water and let it sit for 30 minutes or alternatively, if you are able, water can be boiled for one minute at a rolling boil to ensure it is safe for consumption.
  4. Use of home treatment devices does not guarantee the water supply is safe after low pressure situations.
  5. Do not be alarmed if you experience higher than normal chlorine concentrations in your water supply since the State Water Resources Control Board is advising public water utilities to increase chlorine residuals in areas subject to low pressure or outages.
  6. The State Water Resources Control Board has also advised public water systems to increase the bacteriological water quality monitoring of the distribution system in areas subject to low pressure. This may include collecting samples in your area to confirm that the water remains safe for consumption. You will be promptly advised if the sampling reveals a water quality problem.
  7. Placer County Water Agency is committed to ensuring that an adequate quantity of clean, wholesome, and potable water is delivered to you. We recommend that you discuss the information in this notice with members of your family to assure that all family members are prepared should water outages or low water pressure occur.

If you, at any time, experience an outage or low pressure at your home or place of business please call Placer County Water Agency at (530) 823-4850. A customer service representative will be more than happy to assist you with any questions or concerns you may have.

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