Services
From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.
To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.
If there is an on-going water outage, up-to-date information will be posted below:
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PCWA will temporarily shut off treated water service to customers on Hickory Way, Edgewood Way, and Westwood Drive in Rocklin on October 20, 2026 to allow crews to perform system improvements. Water service will be interrupted from approximately 7:00 am to 5:00 pm. If work cannot be completed as scheduled, the outage will be rescheduled for October 21, 2026.
The outage is required to complete valve improvements on the water main. Affected customers and the Rocklin Fire Department have been notified.
PCWA will temporarily shut off treated water service to customers on Auburn Ravine Road and Epperle Lane in Auburn beginning on the evening of October 22, 2026 to allow crews to perform system improvements. Water service will be interrupted from approximately 9:00 pm on October 22 until 4:00 am on October 23. If work cannot be completed as scheduled, the outage will be rescheduled for October 27–28, 2026 during the same overnight hours.
The outage is required to complete water main improvements. Affected customers have been notified.
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PCWA will conduct a raw water outage affecting customers served by the Ferguson Canal (64) (station head through end) beginning on October 19, 2026. The outage will begin at 6:00 am and the canal will remain off through October 21, 2026.
Canal service is expected to be turned back on at approximately 9:00 pm on October 21, with full recovery by approximately 11:00 pm the same evening.
The outage is required to complete a culvert replacement on the Ferguson Canal near Laird Road in Loomis. Affected fire agencies have been notified.
11/16, 11/19, 11/23, 11/26, 11/30, and 12/3/2026
PCWA will conduct raw water outages affecting customers served by the Boardman 570 (station 406+60 through end) on November 16, November 19, November 23, November 26, November 30, and December 3, 2026. The outages will begin at 6:00 am on each date.
Canal service is expected to be turned back on at approximately 6:00 pm, with full recovery of all affected services by approximately 6:00 am the following morning. This outage will also affect the Boardman 571, Colfax Supply Line (960), and Bowman Feeder (975) canals.
The following water treatment plants will experience limited water delivery during this time: Colfax WTP, Weimar WTP, Applegate WTP, and Meadow Vista WTP.
The outages are required to complete a flume tin replacement on the Boardman Canal near Secret Town Road in Colfax. Affected fire agencies have been notified.
If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.
View an interactive map showing the approximate locations of treated water service interruptions and related impacts. This map is updated as information becomes available.
Every fall PG&E shuts down its canals for maintenance and inspection. From October 15 through November 19, many PCWA canals will be off every other day, customers on some canals are asked to conserve water, and some services may see low to no flows at times. To see the start and end dates for your canal click here to view the 2026 schedule.
Each year, PCWA performs canal cleaning, during which canals are out of water. Cleaning outages typically occur from 6 AM to 3 PM, though times may vary, and water service recovery may take up to 12 hours. To see start and end dates and to find out more information about these outages click here to view the schedule.
If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.
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