Services
From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.
To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.
last updated: 6/4/2026 @ 1110
6/15/2026
PCWA will temporarily shut off treated water service to customers on Alta Powerhouse Road (between Cable Road and Timber Lane), Timber Lane, Madrone Lane, Rail Fence Road, and Bear Creek Lane in Alta on June 15, 2026 to allow crews to perform system improvements. Water service will be interrupted from approximately 7:00 am to 6:00 pm. If work cannot be completed as scheduled, the outage will be rescheduled for June 16, 2026.
The outage is required to complete a tie-in for a new pipeline along Alta Powerhouse Road. Affected customers and the Alta Fire Protection District have been notified.
last updated: 6/9/2026 @ 0841
Penryn
6/30–7/2/2026
PCWA will conduct a raw water outage affecting customers served by the Morgan Canal (73) (station head through end) beginning on June 30, 2026. The outage will begin at 7:00 am and continue through 7:00 am on July 2, 2026.
Canal service is expected to be restored at approximately 7:00 am on July 2, 2026.
The outage is required to complete a culvert replacement and canal lining work on the Morgan Canal near English Colony Way in Penryn. Affected customers and fire agencies will be notified.
If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.
View an interactive map showing the approximate locations of treated water service interruptions and related impacts. This map is updated as information becomes available.
Each year, PCWA performs canal cleaning, during which canals are out of water. Cleaning outages typically occur from 6 AM to 3 PM, though times may vary, and water service recovery may take up to 12 hours. To see start and end dates and to find out more information about these outages click here to view the schedule.
If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.
Mon. - Thurs., 8am - 5pm
Mon. - Fri., 8am - 5pm