Created with Sketch.

About

Customer Services

Business With PCWA

Newsroom

Services

Outage Information


From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.

To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.

If there is an on-going water outage, up-to-date information will be posted below:

Treated Water Outages:

last updated: 2/20/2023 @ 1635


Scheduled Outages


Rocklin

2/21/2024 and 2/27/2024

PCWA will be a treated water outage on 2/21 from 7 am to 5 pm on Bridlewood Dr. near the intersections of Larkspur and Wildcat Blvd. due to construction. If work cannot be completed on this date, the outage and construction will continue on 2/27 from 7 am to 5 pm. Customers affected have been notified. 

Raw Water Outages:

last updated: 2/13/2024 @ 1457


Scheduled Outages


Alta, Applegate, Colfax, Dutch Flat, Heather Glen, Meadow Vista, Monte Vista, Secret Town, and Weimar (Zone 3) 

2/6, 2/13, 2/20, 2/27, 3/5, 3/12, 3/19, 3/26, 4/2, 4/9, 4/16, 4/23, and 4/30/2024 (Tuesday Night - Wednesday)

PCWA has a planned outage for the irrigation water customers served via the Cedar Creek Canal, affecting the Boardman/Gold Run Pipeline, Colfax Supply Line, Boardman Canal, and the Bowman Feeder. This outage is scheduled for every Tuesday evening, starting February 6th through April 30th, 2024.  Outages will begin at 9:00 pm, with an approximate recovery time of 24 hours for all dates listed. Affected customers and Fire Departments have been notified.


Penryn, Loomis, and Rocklin

2/13/2024

PCWA has a planned outage for the Antelope Canal (192+52 to end) due to canal lining maintenance. This outage will also affect the Antelope Stub Canal. This outage is scheduled for February 13th, 2024, starting at 5:30 am and lasting until 2:30 am the following morning. Affected customers and fire agencies will be notified.


Newcastle and Auburn

2/14 & 2/16/2024

PCWA has a planned outage for the Boardman Canal (596+26 to end), affecting the Shirland Canal, Shirland Stub, Newcastle Canal, Upper Banvard Canal, Upper Greeley Canal, Rock Springs, South Loop, Maring Pipe, Jamison Pipe, Gayloard Pipe, and Newcastle irrigation Line. This outage is currently scheduled for 2/14/2024 and 2/16/2024 starting at 5:30 am and will continue until 4:00 am the following morning. Affected customers and fire agencies have been notified.


Auburn

2/20/2024

PCWA has a planned outage for the Freeman Canal (56+55 to end) due to maintenance and cleaning. This outage is currently scheduled for 2/20/2024 starting at 6:00 am until 4:00 pm. Affected customers and fire agencies have been notified.


Loomis and Newcastle

2/20 & 2/22/2024

PCWA has a planned outage for the Caperton Canal due to canal lining maintenance. This outage is currently scheduled for 2/20/2024 and 2/22/2024 starting at 5:00 am and will continue until 1:00 am the following morning. Affected customers and fire agencies have been notified.

Need More Assistance?

If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.

2023 Canal Cleaning Schedule

Every year canals are cleaned during winter months, and are to be out of water during cleaning. Outage times listed are approximate. Recovery time for water service is approximately 12 hours. To see start and end dates and to find out more information about these outages click here for Zone 1 and Zone 3.

2023 Annual PG&E Fall Canal Outage Schedule

Every year PG&E conducts it's Fall Canal Water Outage in order to perform maintenance and inspection of it's canals. To see start and end dates and to find out more information about these outages click here for the 2023 Schedule.

Consumer Guidance During Water Outages Or Periods Of Low Pressure

  1. If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.
  2. If the water looks cloudy or dirty, you should not drink it. Upon return of normal water service, you should flush the hot and cold water lines until the water appears clear and the water quality returns to normal.
  3. If you are concerned about the water quality or are uncertain of its safety, you may add eight drops of household bleach to one gallon of water and let it sit for 30 minutes or alternatively, if you are able, water can be boiled for one minute at a rolling boil to ensure it is safe for consumption.
  4. Use of home treatment devices does not guarantee the water supply is safe after low pressure situations.
  5. Do not be alarmed if you experience higher than normal chlorine concentrations in your water supply since the State Water Resources Control Board is advising public water utilities to increase chlorine residuals in areas subject to low pressure or outages.
  6. The State Water Resources Control Board has also advised public water systems to increase the bacteriological water quality monitoring of the distribution system in areas subject to low pressure. This may include collecting samples in your area to confirm that the water remains safe for consumption. You will be promptly advised if the sampling reveals a water quality problem.
  7. Placer County Water Agency is committed to ensuring that an adequate quantity of clean, wholesome, and potable water is delivered to you. We recommend that you discuss the information in this notice with members of your family to assure that all family members are prepared should water outages or low water pressure occur.

If you, at any time, experience an outage or low pressure at your home or place of business please call Placer County Water Agency at (530) 823-4850. A customer service representative will be more than happy to assist you with any questions or concerns you may have.

Click to read more
Photo of PCWA Flume
Created with Sketch.

Mon. - Thurs., 8am - 5:30pm

Fri., 8am - 5pm



Also on

Copyright © 2023 Placer County Water Agency All Rights ReservedWeather Provided by OpenWeather