Help with Bill Payments

Due to financial challenges caused by COVID-19, PCWA is temporarily suspending water shutoffs for customers unable to pay their bill. If you are having trouble paying your bill please contact Customer Services at collections@pcwa.net.

PCWA Business Center Closed

In an effort to reduce the transmission risk of COVID-19, PCWA has closed its business center lobbies until further notice. Staff remains available to assist customers by telephone at (530) 823-4850 or by email at customerservices@pcwa.net.

Frequently Asked Questions regarding COVID-19 and your drinking water supply.

Note Regarding Web Browser Compatibility

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Services

Outage Information

From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.

To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.

If there is an on-going water outage, up-to-date information will be posted below:

Treated Water Outages:

No outages at this time.

Raw Water Outages:

last updated: 7/14/2020 @ 1403

Emergency Outages

Boardman Canal

7/14 at 2:03 pm - PCWA has begun returning water to the Boardman Canal it should be recovered by late this afternoon.

7/14 at 9:40 am - Due to an emergency outage on the Boardman Canal the water will be off until later this afternoon. During this time customers will experience no water. This will also affect the Auburn Pipe, Shockley, and Freeman canals. We will provide more information on recovery times as it becomes available

Scheduled Outages

Newcastle

7/22/2020

We have a planned outage for part of the Newcastle Canal which will affect the South Loop and Newcastle Irrigation Line as well. This outage is currently scheduled for Wednesday, 7/22/2020 starting at 5:30 am and will continue until 8:00 pm the same day. Affected customers and Fire Departments/agencies will be notified.

Need More Assistance?

If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.

2020 Canal Cleaning Schedule

Every year canals are cleaned and are to be out of water during cleaning. Outage times listed are approximate. Recovery time for water service is approximately 12 hours. To see start and end dates and to find out more information about these outages click here for Zone 1 and Zone 3.

Consumer Guidance During Water Outages Or Periods Of Low Pressure

If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.
If the water looks cloudy or dirty, you should not drink it. Upon return of normal water service, you should flush the hot and cold water lines until the water appears clear and the water quality returns to normal.
If you are concerned about the water quality or are uncertain of its safety, you may add eight drops of household bleach to one gallon of water and let it sit for 30 minutes or alternatively, if you are able, water can be boiled for one minute at a rolling boil to ensure it is safe for consumption.
Use of home treatment devices does not guarantee the water supply is safe after low pressure situations.
Do not be alarmed if you experience higher than normal chlorine concentrations in your water supply since the State Water Resources Control Board is advising public water utilities to increase chlorine residuals in areas subject to low pressure or outages.
The State Water Resources Control Board has also advised public water systems to increase the bacteriological water quality monitoring of the distribution system in areas subject to low pressure. This may include collecting samples in your area to confirm that the water remains safe for consumption. You will be promptly advised if the sampling reveals a water quality problem.
Placer County Water Agency is committed to ensuring that an adequate quantity of clean, wholesome, and potable water is delivered to you. We recommend that you discuss the information in this notice with members of your family to assure that all family members are prepared should water outages or low water pressure occur.

If you, at any time, experience an outage or low pressure at your home or place of business please call Placer County Water Agency at (530) 823-4850. A customer service representative will be more than happy to assist you with any questions or concerns you may have.

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144 Ferguson Road
P.O. Box 6570
Auburn, CA 95604

Mon. - Fri., 8 am – 5 pm

(530) 823-4850

Mon. - Fri., 8 am – 5 pm

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