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Contact Us


The PCWA Business Center Lobby is open Monday through Thursday: 8am-5pm, and closed Friday. Customer Service Representatives are available by phone at (530) 823-4850 or (800) 464-0030 Monday through Thursday: 8am-5:30pm, and Friday: 8am-5:00pm. Customer Services can also be reached by email at customerservices@pcwa.net (please allow two business days for a response to your email inquiry). PCWA is closed on all major holidays.

If you have an after-hours emergency, please call (530) 823-4850 and our answering service will relay your call to standby personnel who can assist you. If you are wanting to report water waste incident, please visit Report Water Waste.

Customer Service Representative at Workstation
Hours of Operation:

Phone: Monday through Thursday: 8am-5:30pm, Friday: 8am-5:00pm
Lobby: Monday through Thursday: 8am-5pm, Friday: Closed

Mailing Address
P.O. Box 6570
Auburn, CA 95604-6570

Contact Us by Email

Reach out to us via email today by filling out the following form online. Fields marked with an asterisk are required, in addition to the Google Captcha checkbox. If you would like to be CC'd on this email and/or contacted by PCWA please include your email address in the provided field.


Trouble Contacting Us By Phone?

In the event you are unable to get through our main phone number feel free to email us at customerservices@pcwa.net.

Connecting With Us On Social Media?

Please read our Social Media Comment Policy

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Mon. - Thurs., 8am - 5:30pm

Fri., 8am - 5pm



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