Enhanced Customer Experience with New Customer Service Portal
Now Live! We are excited to announce that our new utility billing system is now live! After months of hard work and preparation, we have successfully transitioned to a new, more efficient platform that will simplify how you manage your account. This system integrates key business processes, streamlining your experience and allowing us to serve you better.
With the enhanced customer portal, you’ll enjoy easier access to your account, improved payment options, and a more user-friendly interface, all designed with your convenience in mind.
Already registered in the new portal?
Sign in to enroll in paperless billing and set up AutoPay for a hassle-free way to pay your bill on time. If you haven’t created your account yet, you can sign up here to get started.
Enroll in AutoPayEnhanced Customer Portal
- 24/7 Access: Login from your desktop, tablet, or phone.
- Autopay Registration: Sign up for autopay with ease.
- Billing and Payments: Receive paperless bills, make payments, and view your billing and payment history.
- Water Use Review: Keep track of your water usage effortlessly.
- Customer Service Contact: Reach out to our customer service team through the portal's self-service feature.
What to Know
Starting September 2024:
- New Customer Portal Launch: Our new portal will go live!
- New Account Numbers: All PCWA account numbers will change. Look out for your new account number in the mail in October with instructions on how to register your account in the portal.
- Payment Options: Use your new account number to make payments online, by check, by phone, or in -person.
- Autopay Sign-Up: Customers currently on autopay will need to re-register in the new portal.
- Update Bank Bill Pay: Ensure your bank bill pay services are updated with your new account number, if applicable.
- New Bill Statements: Enjoy a new, easier-to-read bill statement. This new bill statement will also include your new account number.
Frequently Asked Questions About PCWA's New Utility Billing System
Thank you for being a valued PCWA customer. We look forward to serving you with our new ERP system!
Need Assistance?
Our customer service team is here to help with any questions or concerns. Feel free to email us at customerservices@pcwa.net or call (530) 823-4850.