We’re Transitioning to Monthly Billing
Placer County Water Agency is transitioning customers from bi-monthly to monthly billing over the next several months.
- Canal water customers will transition in mid-May.
- Treated water customers will begin transitioning in August.
Monthly billing is standard for most utilities and businesses, and better aligns with other monthly expenses. In addition, monthly billing provides more timely information about water use and more frequent opportunities to identify and repair household leaks that might otherwise go undetected.
What You Should Know
- With monthly billing, treated water and year-round canal customers will receive 12 bills per year, instead of six.
- With monthly billing, summer canal water customers will receive six bills, instead of three.
- Bills will be due monthly instead of bi-monthly. Check the top right corner of your bill for the due date.
- If you use Automatic Bill Payment, your payments will automatically adjust. However, if you established recurring payments through your personal banking website, you will likely need to adjust the payment frequency.
- During the transition period, some bi-monthly bills may reflect more or fewer than 60 days of service, and some monthly bills may reflect more or fewer than 30 days of service.
Thank you for your patience during the transition to monthly billing. Should you have any questions, please refer to the Monthly Billing FAQ’s below or email our Customer Services team at email@example.com
Frequently Asked Questions
You may have some questions about how monthly billing will impact you. The PCWA Customer Services team has answered some of the questions you may have below.
Frequently Asked Questions
Why is PCWA moving to monthly billing?
Monthly billing offers customers smaller, more manageable payments and better aligns with other monthly expenses, making it easier for you to manage household budgets. A monthly bill is also a better tool to help you understand consumption habits, because it provides more timely information about water use and more frequent opportunities to identify and repair leaks that might otherwise go undetected.
When will monthly billing begin?
The transition will begin this summer and take two to four months depending on your current billing cycle. During the transition period, some bi-monthly bills may reflect more or less than 60 days of service, and some monthly bills may reflect more or less than 30 days of service. (Customers in several PCWA service areas, including Bianchi Estates, Alta, Colfax, Monte Vista and Applegate, transitioned to monthly billing in 2017. Their billing schedule will remain unchanged).
Will I still be able to pay my bill online?
Yes, you will be able to view and pay your monthly bills online. PCWA also plans to present a paperless (e-bill) option this year.
If I set up recurring payments (i.e. bill paid automatically from your checking account), do I need to change anything?
If your recurring payments are set up through PCWA Automatic Bill Payments, you do not need to change anything – your payments will automatically adjust. However, if you established recurring payments through your personal banking website, you will likely need to adjust the payment per the monthly due date reflected on your bill.
What changes can I expect on my bill?
Your water charges cover a period of one month instead of two, and bill payment is now due monthly rather than bi-monthly (check the top right corner of your bill for the due date).
The meter reading and the consumption history show approximately 30 days. However, depending on the read date, your new bill will typically reflect usage in a range of 28 to 32 days of service. (Note that during the transition to monthly billing, bills will likely include more or even fewer days than this range until the billing cycles and readings are entirely transitioned over to the 30-day billing period.)
What are the benefits of monthly billing?
Benefits of monthly billing include:
- Smaller, manageable payments.
- More efficient household budgeting: Your water bill will now arrive at a similar frequency with most other utility bills such as gas and electric, making your monthly budget that much simpler.
- Timely water use information: Monitoring your water use can help you understand consumption habits and manage water costs.
- Detect possible water leaks quickly: With more timely information, you’ll easily notice if your water use is different from normal. This allows for the early detection and prompt repair of leaks, reducing the possibility of a high water bill.
How is PCWA making sure customers are notified about the transition to monthly billing?
PCWA is posting information on our website and social media, and reaching out to customers via newsletter, e-mail, bill messages, and postcards to our canal water customers.