PCWA Lobby & Campus Construction Updates
Revised January 28, 2026
Business Center Lobby Closure
PCWA's front lobby will be under construction from October 30, 2025 through March 2026. A new customer counter is being installed to improve service and accessibility. During this time, Customer Services will be temporarily relocated to the Drinking Water Operations (DWO) Building at 185 Ferguson Road. Signage will be posted throughout the campus to guide customers, visitors, and deliveries.
The front parking lot is open to Business Center visitors, and the Business Center building front entrance will remain open during lobby construction. To contact a specific department, please see options below.
Customer Services
Customer Services is temporarily relocated to the Drinking Water Operations (DWO) Building, at 185 Ferguson Road (across the street and down the block), during construction.
Hours & Contact:
- Call: (530) 823-4850 (Mon. - Fri., 8 am – 5 pm)
- Email: customerservices@pcwa.net
- In-person: Customer Services front desk temporarily relocated to the DWO building at 185 Ferguson Road (Mon. - Thurs., 8 am – 5 pm)
- Payment drop box: temporarily relocated to the DWO building entrance
Parking & Access - Customer Services
- Parking for customers, including handicap-accessible spaces, are available at DWO.
- Temporary signage will direct customers, visitors, and carriers.
Public Meetings, Board Meetings & Visitors to Other Departments
Board meetings will continue to be held in the American River Room at 144 Ferguson Road. Other public meetings and visitors to other departments, such as Engineering, Administrative Services (including Human Resources), and the Office of the General Manager/Clerk to the Board, will be allowed during regular business hours. The Business Center building front entrance will remain open during lobby construction.
From the Lobby, if you are unsure where to go, please contact the specific staff or department you are visiting. The Engineering office on the 2nd floor is available for assistance. You may use the stairs or elevator to get to the 2nd floor.
To contact a specific department, please call:
- Customer Services: (530) 823-4850
- Engineering: (530) 823-4886
- Administrative Services: (530) 823-4958
- Financial Services: (530) 823-4850
- Office of the General Manager/Clerk to the Board: (530) 823-4860
Other Campus Project Information
Ferguson Campus Solar Project
As part of our long-term commitment to renewable energy and sustainability, PCWA is installing new solar carport structures at its Business Center on Ferguson Road. These solar improvements will generate over one million kilowatt-hours of clean electricity each year, helping reduce the Agency’s energy costs while supporting a more sustainable future.
To complete this work, the front parking lot will be closed during construction. Clear signage and parking maps will guide visitors to alternative areas. Tree Removal: To maximize solar production, five trees will be removed from the Business Center front lot in October 2025. Tree removal was necessary to ensure the panels receive optimal sunlight. PCWA is committed to balancing sustainability goals with stewardship, and the solar project will provide long-term environmental benefits
Project Schedule
- Lobby Closure: October 31, 2025 – March 2026 (TBD)
- Construction Hours: Monday – Friday, 7 a.m. – 4 p.m.
- Click here for more project details
Stay Informed
- Updates and maps will be posted here during construction.
- Notices will be included on customer bills.
- QR codes on signage will link directly to this webpage.
- Information will also be shared via PCWA social media channels.
For questions about Customer Services, please call (530) 823-4850 or email customerservices@pcwa.net.
