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Customer Services

Business With PCWA



Account Maintenance

To open or close a water service account with PCWA, call PCWA Customer Services at (530) 823-4850, or visit our Business Center Lobby at 144 Ferguson Road, Auburn, during our regular business hours. Our Hours of Operation can be found on our Contact Us page. Please be prepared to provide a PIN # or password when signing up for water service. Deposits are required when signing up for water service.

Water Efficiency Technician Photo

Treated Water

PCWA's water is a metered service. When a new service begins, PCWA will send a Water Efficiency Specialist to read the meter in order to start your account. PCWA reads water meters and bills accounts on either a monthly or bi-monthly basis, depending upon the service location. Your first bill may not reflect a full billing period, as your meter will be read during the next regularly assigned route. Subsequent meter readings and billings are completed approximately every 30 or 60 days. First billings for new customers typically include a service set-up charge. In addition, a minimum $100 deposit may be required at the time the account is opened. After one year of making on-time payments, your deposit, without interest, will be applied to your PCWA account balance. Late payments may require an additional deposit.

Irrigation Canal Water

For new service, please call Customer Services for details on water availability and rates.

Moving or Selling - Terminating Services

Please contact PCWA Customer Services at least three (3) business days in advance. Tenants are responsible for all services provided and charges until the date of termination/moving out. Property owners are responsible for all services provided and charges owed once a tenant's termination notice is effective, and until close of escrow or recording of deed when the property is sold.

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Mon. - Thurs., 8am - 5:30pm

Fri., 8am - 5pm

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