When is my bill due?

PCWA bills are due upon receipt and must be paid prior to the billing due date. If the Agency does not receive payment within thirty (30) days of the bill date, a basic penalty of six percent (6%) of the delinquent amount shall become due on any unpaid balance greater than twenty dollars ($20).

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Can I get an extension on my past due bill?

Customers who face difficulties in paying their water bill by the due date are encouraged to contact the PCWA Business Center to see if alternate payment arrangements can be made. Please call (530) 823-4850 or (800) 464-0030 Monday-Friday, 9:00AM-5:00PM to speak with a Customer Services Representative.

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Where can I pay my bill?

You can pay your water bill at the PCWA Business Center located at 144 Ferguson Rd. just off Highway 80 in Auburn. There is a payment drop box available 24 hours a day. You can mail your payment to PCWA P.O.Box 6570, Auburn, CA 95604.

Automatic Bill Payment is also available. Download the application form or call our Customer Service office for details.

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What if there is an error on my bill?

If you suspect an error on your bill, please call our Customer Services Department at (530) 823-4850 or (800) 464-0030 Monday-Friday, 9:00AM-5:00PM.

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How can I check for a leak in my system?

To determine if you have a leak in your system, turn off all interior water and any irrigation water. Take pencil and paper and go to your water meter. Remove the meter box lid and see if the dial on the meter is moving. If you have all your water off and the dial is moving then you have a leak. If the dial does not move, write down the meter read and wait one hour. During this time, walk your property and look for sign of a water leak. After one hour see if the number on your meter dial has moved. This will tell you whether you have a leak or not.

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Why does "estimated read" show on my bill?

This is often caused by a meter that is inaccessible due to a vehicle parked over it, brush, or other obstacle that prevents the meter reader from accessing the meter. Please help our meter readers by keeping the area around your meter accessible at all times.

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What do the charge components on my treated water bill mean?

Your bill is composed of four components: a basic service charge, state and federal mandated charge, renewal and replacement charge, and a water commodity (usage) charge.

• Basic Service Charge - The basic service charge is a monthly charge to cover operations and maintenance of the water system. This charge is based by meter size.
• State and Federal Mandated Charge - This charge is for state and federal mandated projects.
• Renewal and Replacement Charge consists of two components:
  Raw Water Source Component - funds projects to improve the raw water conveyance systems upstream of water treatment plants.
  Treated Water Facilities Component - funds replacement of older treated water infrastructure and facilities including water treatment plants, pipelines, or other treated water facilities.
• Commodity or Use Charge - This is the cost for actual water. The Agency applies an inclining block tier rate structure, which is to promote water use efficiency.

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What are the road, boat ramp, and/or camping conditions at French Meadows or Hell Hole Reservoirs?

Recreation at the PCWA reservoirs is administered by the U.S. Forest Service. For French Meadows, contact the Foresthill Ranger District, Tahoe National Forest, at (530) 367-2224. For camping reservations, call 1-800-20-CAMP. For Hell Hole, contact the Georgetown Ranger District,
El Dorado National Forest, at (530) 333-4312. For river flow and whitewater rafting information, call (530) 885-5648 or see these other suggested sites:

California Department of Water Resources, Division of Flood Management.

Middle Fork Flow Page (commercial rafters' site)

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How do I apply for a job at PCWA?

Applications are only accepted for positions that are open for recruitment. When a position opens that you are interested in applying for, you should obtain an application from the Human Resources Department. Return all completed application materials to the Human Resources Department no later than 5 p.m. on the closing date (postmarks are not accepted). The closing date is listed on all job announcements.

Some recruitments are "promotional" which means that only current Agency employees may apply for the position.

It is a great idea to keep a copy of the application materials you submitted and job opportunity announcement to assist you in preparing for any test and/or interview process that may be required.

To obtain an Agency application, click here.

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