A staff of 27 provides a range of services including assisting
the customer with all service related issues, service installations,
new accounts, billing, payment processing, collections and water
use efficiency. Most customer inquires come into Customer Services
where friendly and helpful specialists answer questions, solve
problems and make referrals to other departments.
The department coordinates customer notifications during schedule
maintenance projects and when water system emergencies arise (outages).
With a five-member meter services crew, the department conducts
the agency's meter reading, testing and replacement programs.
Other activities include a cross-control program that prevents
the reverse flow of water from private services back into the
public water system and the constructed conveyance program that
assists canal water customers in obtaining alternate water supplies
for in-home use.
Customer Services personnel answer questions and provide information
and services to builders who add new connections and system improvements.
Hours: 8:00 a.m. to 5:00 p.m.
Monday through Friday
Closed on Major Holidays
For 24 -hour Emergency Service or Customer Service
assistance during normal business hours call:
CustomerServices@pcwa.net
(530)823-4850
(800) 464-0030
