Payments can be made by the following methods:

Mail with a payment stub:  PO BOX 45808 SAN FRANCISCO, CA 94145-0808 (Please make checks payable to PCWA)

Mail without a payment stub:  PO BOX 6570 AUBURN, CA 95604-6570

Phone:  530.823.4850 ◊ 800.464.0030
Credit card or electronic check only. Please note that a convenience charge of $2.75 is added to each authorized payment transaction.  Each transaction is limited to a maximum of $500.

Online: Credit card or electronic check only (allow a minimum of three (3) business days for processing). Please note that a convenience charge of $2.75 is added to each authorized payment transaction.  Each transaction is limited to a maximum of $500.

Electronic Bill Payment: Electronic bill payment authorizes your bank to pay your water bill. Complete the form on the attached link and return to the Agency. The Agency also accepts other electronic forms of payment, such as online banking and electronic checks from other bank processing services.

In person: 144 Ferguson Road  Auburn, CA
Office hours: 8:00 A.M. to 5:00 P.M.  Monday through Friday

Night drop: 144 Ferguson Road  Auburn, CA
Available for after hours payments (checks or money orders only)
Payments received after 8:00 A.M. are processed the next business day.

REFUND POLICY: After applying deposits & credit balances to any amounts owed by a customer, the Agency refunds remaining credit balances via an Agency check issued to the name and mailing address on the final account, usually within 30 days of the final statement.

Credit card payments cannot be accepted by mail. If you wish to pay by credit card or electronic check, you may make your payment via the PCWA website, at the lobby kiosk, or over the phone.  At this time, we are accepting Visa, MasterCard, American Express, and Discover Card. Please note that a convenience charge of $2.75 is added to each authorized payment transaction.  Each transaction is limited to a maximum of $500.