PCWA's primary source of water is delivered through canals operated by Pacific Gas & Electric Company's (PG&E). After the irrigation season (October/November), PG&E shuts down various canals for routine maintenance. This annual maintenance affects delivery to PCWA customers. During this time, PCWA schedules irrigation canal outages and spreads remaining water supplies to mitigate the impact on its customers.
Additionally, PCWA owns, operates and maintains its own 165 miles of canals and, like PG&E, those canals must shut down from time-to-time for maintenance work. A part of this ongoing work is the gunite lining of canals to prevent seepage and water loss. The ongoing canal cleaning program also requires periodic outages; these are usually planned during the non-irrigation season months from January into April.
When outages are scheduled, specific outage dates and approximate times will be sent to customers whose water deliveries will be interrupted. In the case of emergency outages or extended outages, updates will be posted at the Outage Information page of this website.
During the warm, high water use months, demand on the canal system is greatly increased. Canal water levels fluctuate during high usage periods such as early evenings, weekends, and holidays. Below are some precautions you should take to ensure water delivery, and what to do if you are out of water.
Call PCWA Customer Services at (530) 823-4850 Monday through Friday from 9:00 a.m. to 5:00 p.m. After hours, our answering service will receive your call. If you call after 9:00 p.m., your call will often be referred to the office the next morning, as we are not able to send canal operators to unplug individual service lines during evenings and non-working hours. We recommend that customers keep an adequate supply in storage (pond or tank) for emergencies or outages.
We recommend that customers use appropriate safety measures when near PCWA's irrigation canals.