Placer County Water Agency
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Customer Services

Customer Services is dedicated to providing quality services to our customers in handling water service related matters such as new accounts, meter installations, billing, payment processing, collections and water use efficiency. Most customer inquiries come into Customer Services where friendly and helpful specialists answer questions, solve problems and make referrals to other departments.  See the sections below for specific information:

Bill Payment Options
Online Bill Pay
View Your Bill
Opening & Closing an Account
Water Use Efficiency
Rebate Programs
Irrigation Canal Information
Outage Information
Water Quality
Backflow Prevention Devices
Water Rates

Customer Service Representatives are available Monday through Friday from 9:00 a.m. to 5:00 p.m., except major holidays or by phone at (530) 823-4850 or (800) 464-0030 or email at  Please allow two business days for a response to your email inquiry.

Placer County Water Agency
Placer County Water Agency - 144 Ferguson Road, P.O. Box 6570, Auburn, CA 95604 - Telephone: (530) 823-4850